Your privacy matters to us
Peace by Piece works with people at some of the most personal moments of their lives. The information you share with us, whether about a bereavement, a family member moving to care, or a home you are leaving behind, is treated with the same care and discretion as everything else we do.
This policy explains what personal information we collect, why we collect it, and what we do with it. It applies to anyone who contacts us, visits this website, or engages our services.
Peace by Piece is a trading name of Story Vigar & Partners Ltd, registered in England and Wales. We are the data controller for the purposes of UK data protection law, operating in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy was last updated in April 2026.
What information we collect
When you contact us or engage our services, we may collect:
Your name, email address, phone number and postal address; information about the property and its contents; information about your circumstances, including details relating to bereavement, power of attorney or estate administration; payment information, processed via secure third-party payment providers; testimonials and consent to use feedback in our materials, where you have agreed to this; and correspondence and notes from our conversations and visits.
When you use our website, we may also collect basic technical information such as your IP address and browser type, through cookies and standard analytics tools. See the Cookies section below for more detail.
Sensitive information
The nature of our work means we sometimes handle information that is particularly sensitive, including details relating to a person's health, financial affairs or family circumstances. We treat this information with the highest level of care and discretion, and we collect only what is genuinely necessary to carry out our services.
Why we collect it and our lawful basis
We process your personal data under the following lawful bases:
Contract: to manage your enquiry, process your project and deliver the services you have requested.
Legal obligation: to comply with UK tax, accounting and waste carrier licence requirements.
Legitimate interests: to respond to enquiries, improve our services, and carry out internal reporting.
Consent: where you have explicitly agreed, for example to provide a testimonial or to receive communications from us.
We do not use your information for unsolicited marketing, and we do not sell your data to third parties under any circumstances.
Who we share your information with
We share your information only where necessary to deliver our services. This may include:
Auction partners such as Clarke & Simpson, where items are referred for valuation or sale; storage and transport providers; our restoration and decoration partner, Tapp Decorating; legal or financial advisers involved in the estate; payment processors such as Stripe; and our accountant, for financial record-keeping purposes.
All partners and support staff are contractually required to meet UK data protection standards. We do not share your information with anyone else without your explicit consent.
How we store your data
Your data is stored securely on encrypted, cloud-based platforms including Microsoft 365, OneDrive and Google Workspace. We apply access restrictions, strong password policies and routine security reviews to protect your information.
How long we keep your information
We retain personal data as follows:
General contact information and enquiries that do not proceed to a project: two years after last interaction. Project and payment records: six years, to comply with UK tax law. Testimonials and feedback: up to three years, or until you ask us to remove them.
Your rights
Under UK data protection law, you have the right to access the personal information we hold about you; request that we correct inaccurate information; withdraw your consent where applicable; request erasure of your data; object to or restrict how we use your information; and request that we transfer your information to another organisation.
To exercise any of these rights, please contact us via the Contact page. We will respond within one month.
If you have a concern about how we handle your data and we are unable to resolve it, you have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
Cookies
This website uses cookies and standard analytics tools to understand how visitors use the site, so we can improve it. No personally identifiable information is collected through cookies. You can manage your cookie preferences through your browser settings or the cookie preferences panel on this site.
Changes to this policy
We may update this policy periodically to reflect legal, operational or organisational changes. The latest version will always be available on this page.